Frequently Asked Questions

Are you interested, but you have questions? Below we have listed the most common questions for you.

If your question is not here, please let us know.

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pricing

What about my data?

Is my data safe?

We take care of the hosting for you in highly secure data centers across the world with continuous backups. You can choose in which region (Europe, US, or Asia) you want your data to be hosted.

Who owns my data?

You do. Simple as that. We will never access or use your data, or retain it after you have closed your account. You can export all your data in XLReporting, should you decide to close your account.

Is your system secure?

We take security and data protection very seriously. All your data is encrypted. Learn more about our security.

Why choose a region?

We operate servers in multiple data centers across the world, which ensures that you will have fast response times and that your data remains within your regional jurisdiction.

What type of data can I store?

XLReporting is fully configurable, and you can store any type of information. It can be financial data, but it can also be sales, purchase, logistics data etc. You can import data from multiple sources, and it can be detail data or aggregate data. However, we do not allow personally identifiable information (i.e. personal data about individuals) to be stored, unless explicitly agreed otherwise in a Data Processing Agreement.

How many reports do I need?

That all depends on your own requirements, but most financial configurations fit within 10-30 reports. You can always buy additional reports.

What are your terms of service?

You can read our terms here. When you sign up, you do agree to these terms.

How do I buy and pay?

Which licenses do you offer?

Our pricing is simple, fair, and transparent. The cost is based on the number of reports you define and whether you want setup support.

We also offer annual discounts, invoicing on account, and client licenses for accounting firms and advisors.

How long do I commit for?

You can upgrade, downgrade, or close your account at any time. There are no notice periods, and no commitments.

How can I pay?

You can pay by all major credit cards, we use Stripe as our payment partner. You can also request invoicing on account and pay by bank transfer.

Do you provide consulting services?

Yes, we do. We are a team of finance experts, specialized in financial reporting and budgeting. We offer standard setup plans, as well as custom implementation and consultancy.

What support do I get?

What support do you offer?

Our online Support Center offers user documentation, and you can contact us at any time.

Can you help with my implementation?

Yes, we do. We offer setup plans and support by email and online chat. We can also configure complex imports or reports for you at an agreed service fee.

Can you help with my data?

People often try to work with poor source data. Let us take a look at your available data and advise the best ways, or even convert your data for you.

I don't have the time to set this up

We can do it for you. You can request a demo, so we can discuss your requirements in a webinar meeting, and agree the best approach with you.

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