Frequently Asked Questions
Are you interested, but you have questions? Below we have listed the
most common questions for you.
Talk to us
If your question is not here, please let us
What about my data?
Is my data safe?
We take care of the hosting for you in highly secure data centers across the world
with continuous backups. You can choose in which region (Europe, US, or Asia) you want
your data to be hosted.
Who owns my data?
You do. Simple as that. We will never access or use your data, or retain it after you
have closed your account. You can export all your data in XLReporting, should you decide
to close your account.
Is your system secure?
We take security and data protection very seriously. All your data is encrypted. Learn more about our security
Why choose a region?
We operate servers in multiple data centers across the world, which ensures that you
will have fast response times and that your data remains within your regional
What type of data can I store?
XLReporting is fully configurable, and you can store any type of information. It can be
financial data, but it can also be sales, purchase, logistics data etc. You can import
data from multiple sources, and it can be detail data or aggregate data. However, we do
not allow personally identifiable information (i.e. personal data about individuals) to
be stored, unless explicitly agreed otherwise in a Data Processing Agreement.
How many reports do I need?
That all depends on your own requirements, but most financial configurations fit within
10-30 reports. You can always buy additional reports.
What are your terms of service?
You can read our terms
here. When you sign up, you do
agree to these terms.
How do I buy and pay?
Which licenses do you offer?
Our pricing is simple, fair, and transparent. The cost is based on the number of reports
you define and whether you want setup support.
We also offer annual discounts,
invoicing on account, and client licenses
for accounting firms and advisors.
How long do I commit for?
You can upgrade, downgrade, or close your account at any time. Closing your account
will take effect at the end of the current subscription term.
How can I pay?
You can pay by all major credit cards, we use Stripe as our payment partner. You can
also request invoicing on account and pay by bank transfer.
Do you provide consulting services?
Yes, we do. We are a team of finance experts, specialized in financial reporting and
budgeting. We offer standard setup plans
, as well as
custom implementation and consultancy.
What support do I get?
What support do you offer?
Our online Support Center
offers user documentation,
and you can contact us
at any time.
Can you help with my implementation?
Yes, we do. We offer setup plans
and support by email and online
chat. We can also configure complex imports or reports for you at an agreed service fee.
Can you help with my data?
People often try to work with poor source data. Let us take a look at your
available data and advise the best ways, or even convert your data for you.
I don't have the time to set this up
We can do it for you. You can request a demo
, so we can
discuss your requirements in a webinar meeting, and agree the best approach with you.
Improve your budgeting and reporting
Let's discuss your requirements in a 30 minute video meeting.
Request a Demo
Talk to us