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Frequently asked questions

What do I sign up for?

You will receive full access to our system at no cost for 30 days, so you can determine if our product is right for you. You are not committed to anything, there are no charges and no restrictions. By signing up, you agree to our terms and privacy policy.

Do I need to provide a credit card number to sign up?

Nope. It is entirely free for 30 days. If you like our product, it would be nice if you sign up for a paid account, but even if you don't, let's still be good friends!

What can I do during a free trial?

Everything you can do with the Enterprise subscription. There are no restrictions or limitations. We offer free setup support, so contact us at any time if you need help.

Why do I need to choose a region?

We operate servers in multiple data centers, which ensures that you will have the best possible responses times and also that your data remains within your jurisdiction. All data is encryted.

Is my data safe?

We take care of the hosting for you in highly secure data centers across the world with continuous backups. You can choose in which region (Europe, US & Canada, or Asia Pacific) you want your data to be hosted.

What happens if I don't buy?

Your data will be permanently deleted when you cancel your free trial. If you let your free trial expire without any further activity, your data will be permanently deleted after 30 days (but we will send you email reminders just in case).

How can I upgrade or cancel my free trial?

You can do that within the application via your account settings. When you cancel your account, you can export all your data after which it will be permanently deleted in XLReporting.

What support do you offer?

Our online Support Center is free for everyone. if you sign up with us, you are entitled to free setup support via email, skype, and chat. We can even do complex implementations for you.